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Payment reminder text templates

A payment reminder text works best when it's short, friendly and has the link to pay in it. Copy one of these three templates, change the name and amount, and send it.

First reminder, a few days after the invoice

Hi Sam, just a reminder that the invoice for the kitchen faucet ($310) is still open. You can pay it here: [link]. Thanks again.

Second reminder, a week or so later

Hi Sam, following up on the $310 invoice for the kitchen faucet from the 4th. Can you get it paid this week? Here's the link: [link]. Let me know if anything's wrong with it.

Final notice

Hi Sam, the $310 invoice from the 4th is now overdue. Please pay it by Friday using this link: [link]. If you can't, call me today so we can sort it out.

What makes these work

  • Name the job and the amount, so they know exactly what it's for.
  • Put the link in the message. Every extra step is a reason to leave it till later.
  • Ask if anything's wrong. Sometimes the holdup is a question they haven't asked.
  • Keep the tone the same as you'd use at their door.

Let the app write it

Knockround keeps one list of who owes you. Press Remind beside a name and the message is written with the amount and pay link in it. You check it and send it from your own phone.

Questions

How long should I wait before sending a payment reminder?

A few days after the invoice is fine for a small job. If you agreed a due date, send it the day after.

Is it OK to send a payment reminder by text?

Yes, for a customer you've been texting about the job. Keep it polite and stick to the job.

What if they still don't pay?

See what to do when a customer won't pay.

Try it on tomorrow’s work

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